Terms of service

Last updated: 10 November 2026

These terms apply to your use of the MVdW-Software app platform that connects to Exact Online, its apps and this website, provided by MVdW-Software, Maxim Van de Wynckel, Draaiersstraat 33, 9300 Aalst, Belgium, VAT BE 0729.544.225 ("we"). By creating an account or using an app you accept them on behalf of yourself and, where applicable, your organization ("you").

1. The service

We offer apps that extend Exact Online and related systems on one platform: a portal for accounts, organizations and subscriptions, and the apps themselves. Each app is described in the portal and its documentation. Where an app uses Exact Online you need your own Exact Online subscription. We are not affiliated with Exact; Exact and Exact Online are trademarks of Exact Group B.V.

2. Accounts and organizations

• You provide correct information and keep your credentials and access keys confidential. You are responsible for everything done with them.
• Organization owners are responsible for the people they invite and the roles they give. Owners must enable two-factor authentication.
• You must be allowed to enter into these terms, and where you act for an organization, to bind it.

3. Connections to other systems

You decide which systems, apps and AI services you connect and what they may access. You are responsible for having the right to do so, for the permissions you grant and for the recipients of the data, who are your recipients and not our sub-processors. Each app has its own connection to Exact Online per organization. The terms and availability of Exact Online and other third-party services are outside our control, and we are not responsible for changes, outages or limits on their side.

4. Acceptable use

You may not: access data of other organizations; bypass permissions, limits or security; overload Exact Online, connected systems or the platform; use the service unlawfully or to harm others; resell the service without our written consent; or reverse engineer it except where the law allows. You follow the terms of the third-party services you connect.

5. Your data

Your data stays yours. You grant us only the rights needed to provide the service. We process personal data on your behalf as described in the data processing agreement and as controller as described in the privacy policy.

6. Intellectual property

The platform, the apps, their documentation and our trademarks belong to us or our licensors. We grant you a non-exclusive, non-transferable right to use them during your subscription for your own business purposes. Feedback you give us may be used to improve the service.

7. Subscriptions, trials and payment

• Each app is paid per organization, in advance, for the period of the plan you choose, through Mollie. Prices are shown in the portal and, for businesses, exclude VAT unless stated otherwise.
• Trial. Where offered, a trial lasts 14 days, once per organization and app, without a payment method. A subscription started during the trial replaces it.
• Cancellation. You can cancel at any time with effect at the end of the paid period. Without an active subscription or trial the app is unavailable.
• Upgrading to a more expensive plan of the same app charges the new plan in full at once; for the unused days of your current period you receive a pro-rata credit note, refunded to the same payment method.
• Reversed payments. If a payment is reversed (chargeback) or fails and is not resolved, access can end and the amount is credited.
• Price changes apply from the next period and are announced at least 30 days in advance; you may cancel before they apply.
• Paid amounts are not refunded except as these terms or the law require.

8. Availability and support

We aim for high availability and handle support requests with reasonable care, but we do not guarantee uninterrupted or error-free service. We may perform maintenance and will try to announce planned downtime.

9. Liability

• We are liable for intent, gross negligence and anything the law does not allow us to limit.
• Otherwise our total liability for a claim is limited to the fees you paid for the affected app in the twelve months before the event, and we are not liable for indirect or consequential damage such as lost profit, lost savings or lost data that you could have restored or kept in your own systems.
• You remain responsible for your Exact Online administration, for checking results of apps and AI assistants before relying on them, and for keeping backups where needed.
• Nothing in these terms limits mandatory rights you have as a consumer.

10. Suspension and termination

We may suspend or end access immediately if you seriously breach these terms, endanger the platform or others, or fail to pay, and otherwise with 30 days' notice. You may stop using the service at any time. When an organization is removed, its connections, tokens, keys and caches are erased; the audit log is kept for 30 days for security purposes; invoices are kept as the law requires.

11. Changes

We may add, change or retire apps and update these terms. We announce material changes at least 30 days in advance; if you do not agree, you can cancel before they apply.

12. Custom services

Projects, consulting and bespoke development are governed by a separate quote or agreement; these terms apply to them where that agreement is silent.

13. General

If a provision is invalid the rest stays in force. We may assign these terms to a successor of our business. These terms, the privacy policy and the data processing agreement form the whole agreement on the service. Questions or complaints: info@mvdw-software.com.

14. Governing law

Belgian law applies. Disputes go to the courts of the registered office of MVdW-Software, unless mandatory consumer law gives you the right to go to the courts where you live.