Support¶

For questions or problems, e-mail info@mvdw-software.com or incoming+exact-gitlab-sync-support@gitlab.mvdw-software.com. Your e-mail is handled confidentially.

Supported GitLab versions¶

We support gitlab.com and self-hosted GitLab 17.x, 18.x and 19.x, GitLab's current major version and the two previous ones. The tested releases are 17.11.7, 18.11.14 and 19.5.3; the unit, contract and end-to-end tests run for each of them. Older versions may work but are not supported. Find your version under Help → Help in GitLab.

When you report a problem¶

When you report a problem, include:

the organization and the linked project (GitLab project and Exact administration);
gitlab.com or self-hosted, and for self-hosted its version (GitLab → Help → Help);
what you did, what you expected and what happened;
the message under Last run on the project's page (the failing projects on the Overview page repeat it);
for token problems, whether the token is a project, group or personal token and its scopes — never the token itself.

License¶

GitLab Sync is a hosted service of MVdW-Software, offered by subscription per organization. The terms apply.